Privacy Policy

1. Introduction

fc187 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who use the fc187 online gaming platform at fc187.net. This Privacy Policy ("Policy") describes how fc187 collects, uses, stores, shares, and protects personal information in connection with the provision of our Services.

This Policy is intended to be clear and straightforward. We want every fc187 player — whether you are based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines — to understand exactly what happens to your data when you use our platform. If you have any questions after reading this Policy, our support team is available 24/7 via live chat.

By accessing the fc187 website, registering an account, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

fc187 collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of personal data we collect include:

2.1 Registration and Account Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Preferred language and communication preferences

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, driver's licence, UMID card, SSS ID, PhilHealth ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method (e.g., screenshot of GCash or PayMaya account, bank statement)
• Selfie or live photo for identity confirmation where required

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account details — stored in tokenised or masked form)
• Transaction history and account balance records

2.4 Gaming and Behavioural Data

• Games played, wagers placed, and outcomes
• Session duration and login timestamps
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Cookies and similar tracking technologies (see Section 7)
• Referring URL and navigation path within the fc187 platform

2.6 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with fc187 support
• Feedback and survey responses where voluntarily provided

3. How We Use Your Personal Data

fc187 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your fc187 player account, including verifying your identity and age.
• Service Delivery: To provide access to fc187 games, sports betting markets, promotions, and all other platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory Compliance: To fulfil our obligations under Philippine anti-money laundering laws, Know Your Customer (KYC) requirements, and any other applicable regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the fc187 platform.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools, including deposit limits, session limits, and self-exclusion, in accordance with player preferences and regulatory requirements.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, design, and features of the fc187 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

fc187 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and fc187 — specifically, to provide the gaming services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, KYC requirements, and data protection obligations.
• Legitimate Interests: Processing is necessary for fc187's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications or placing non-essential cookies — fc187 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

fc187 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Payment Service Providers

To process deposits and withdrawals, fc187 shares necessary transaction data with payment service providers including GCash, PayMaya, BPI, BDO, Metrobank, and card processing networks. These providers are contractually bound to process your data only for the purpose of completing your transaction.

5.2 Identity Verification Partners

fc187 may use third-party KYC and identity verification services to assist with document verification and fraud screening. These partners process your identity documents under strict data processing agreements and are not permitted to use your data for any other purpose.

5.3 Technology and Infrastructure Providers

fc187 uses third-party cloud hosting, database, and security service providers to operate the platform. These providers are bound by contractual data processing agreements and may only process your data on fc187's documented instructions.

5.4 Regulatory and Law Enforcement Authorities

fc187 may disclose your personal data to government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory direction. This includes reporting obligations under Philippine anti-money laundering legislation.

5.5 Professional Advisers

fc187 may share personal data with lawyers, auditors, and other professional advisers where necessary for the conduct of legal proceedings, audits, or regulatory compliance reviews. All such advisers are bound by professional confidentiality obligations.

6. Data Retention

fc187 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming and Behavioural Data: Retained for the duration of your account and for up to two (2) years following account closure for responsible gaming and fraud prevention purposes.
• Customer Support Records: Retained for up to three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, fc187 will securely delete or anonymise it in accordance with our data disposal procedures.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the fc187 website. They allow the platform to recognise your device, remember your preferences, and collect information about how you use the site. fc187 also uses similar technologies such as web beacons and local storage for comparable purposes.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the fc187 platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations to provide a more personalised experience.
• Analytics Cookies: Help fc187 understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and platform activity, where you have consented to receive marketing communications.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the fc187 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Security

fc187 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the fc187 platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including passwords and payment details, is stored in encrypted form using strong cryptographic algorithms.
• Access Controls: Access to personal data within fc187 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: fc187 supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of security.
• Regular Security Audits: fc187 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: fc187 maintains a data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with applicable legal requirements.

While fc187 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fc187 login credentials and for notifying us immediately if you suspect unauthorised access to your account.

9. Your Data Protection Rights

As an fc187 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email.

• Right of Access: You have the right to request a copy of the personal data fc187 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You have the right to request that fc187 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to fc187's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

fc187 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.

10. Children's Privacy

The fc187 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. fc187 does not knowingly collect personal data from individuals under the age of 21.

If fc187 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds to the payment source where possible.

If you are a parent or guardian and believe that your child has registered an account on fc187, please contact our support team immediately via live chat so that we can take prompt action.

11. Third-Party Links

The fc187 platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the fc187 platform and does not cover the data practices of any third-party websites. fc187 is not responsible for the privacy practices or content of third-party sites.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of fc187, particularly your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank).

12. Changes to This Privacy Policy

fc187 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by posting a prominent notice on the fc187 platform or by sending a notification to your registered contact details.

The revised Privacy Policy will take effect from the date of publication unless a later effective date is specified. Your continued use of the fc187 platform after the effective date of any amendment constitutes your acceptance of the updated Policy. The date of the most recent revision is always displayed at the top of this page.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fc187 handles your personal data, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 directly from the fc187 platform — the fastest way to reach us
• Email: [email protected]

fc187 aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) days. For urgent matters such as suspected unauthorised access to your account, please use live chat for the fastest response.